Report

RCA Service Design and EY Seren have joined forces to examine how design works to create value in large organisations within regulated industries. We have been discussing with 20+ design leaders how design works today – and the direction they're setting for design to work in their organisations' future.

Authors

This report is part of an ongoing collaboration between Service Design at the Royal College of Art & EY Seren.

Dr. Nicolás
Rebolledo
Senior Tutor in Service Design, Head of Service Futures Studio
Royal College of Art
Peter
Neufeld
Partner, EMEIA Business Transformation, Innovation & Experience Design, EY Seren Leader
EY Seren
John Makepeace
Tutor in Service Design, Design Research Lead at Service Futures Studio
Royal College of Art
Will
Shaw
Chief Design Officer, EY Seren
EY Seren
Monica
Henderson
Research Associate
Royal College of Art
Brando
Guerreri
Research Associate
Royal College of Art

Authors

Dr. Nicolás Rebolledo

Peter Neufeld

John Makepeace

Will Shaw

Monica Henderson

Brando Guerreri

Dr. Nicolás
Rebolledo

Peter
Neufeld

Will
Shaw

Monica
Henderson

Brando
Guerreri